Agent Improvement Module

Agent Improvement Module (AIM) utilising selective recording technology is a cost-effective training application designed with the needs of trainers and supervisors in mind. Flexible and affordable, AIM allows you to sample calls over given periods for all your call/contact centre staff.

Agent Improvment

You can select which agents you wish to record and for what timeframes so you can ensure you get a wide selection of monitoring of your call/contact centre staff.

This approach gives your coaching team the ability to monitor and evaluate without the need for expensive ‘blanket’ recording solutions. What’s more, an integrated evaluation application provides coaching and feedback.

All of these features and benefits will not only save you time but will also help to increase the performance of your operatives and improve the quality of your centre's service levels.

Features at a glance:

  • Record selective incoming and outgoing calls
  • Search or browse for the calls you want to hear
  • Evaluate calls using fully customisable score sheets
  • Highlight sections of the call for discussion using our unique 'bookmark' feature
  • Create coaching reports and assessment reviews
  • Produce statistics and drill down reports based on your evaluations
  • Highlight 'weak' and 'strong' areas of you organisation quickly and easily
  • Offer self assessment to your staff

All of these features and benefits will not only save time but will also help to increase the performance of call centre operatives and improve service levels.

Stay one step ahead with a training suite that includes Storacall Agent Improvement Module.

Our sales team will be happy to advice on the best solution for your organisation call +44(0)1932 710710 or Request a Brochure