Call Handling
UltraVox CD60 Call Centre ACD System

UltraVox CP20 Call Processor

A flexible call processor that integrates with existing telephone systems or centrex services, providing Auto Attendant, IVR,, ACD, UCD and Intelligent Call Queuing facilities together with a powerful range of options for improving the handling and management of telephone traffic in a call centre environment.

Public perception of call centres is not good, so whatever your organisation does it is important that you deliver the quality of telephone service that today's customer expect, whilst at the same time constantly striving to enhance image and improve your call centre productivity.

The Storacall CD60 Call Centre ACD provides all the call processing and ACD functionality necessary for a busy Call Centre, enhancing the structure of a connected telephone system or Centrex service. It allows any extension to become a member of an ACD group, and agents may even be on another site.

Intelligent call distribution and real time management of agents via multiple consoles is achieved at a low cost and a powerful range of options is available for further enhancing the handling and management of your telephone traffic.

The CD60 can be configured to front end your whole organisation or just handle calls for specific departments or teams.

To discuss an application call 01932 710710, or Request a Brochure, or complete the Enquiry Form.

Benefits:

  • Effective management of all incoming calls
  • Handles up to 64 calls simultaneously
  • Prompt answering of calls
  • Fewer abandoned calls
  • Service level agreement attainment
  • Reduced caller waiting times
  • Improved company image
  • Greater control of telephone operations
  • Optimisation of existing telephone system and operators
  • Improved customer service levels
  • Deal effectively with call traffic peaks
  • Easy addition of options such as skills based routing, voice mail, structured information, bulk messaging, order taking, wall boards, music on hold, voice recording, CTI, speech recognition, alert notification and CRM integration
  • Management call statistics and reports
  • Real-time display of call & queue activity

Options Include:

  • Skills based call routing
  • Wall Boards
  • Advanced call management reporting
  • Music and messages on hold
  • Library of announcements
  • Personal voice mail and e-mail integration
  • Interactive Voice Response
  • Structured information/announcement services
  • Volume message taking and order/data capture
  • Computer Telephony Integration
  • Agent Conversation Recording
  • VoIP connection
  • CRM integration
  • Blanket voice recording
  • Speech recognition
  • Agent evaluation
  • Alert Notification

See UltraVox Model Specification

To discuss an application call 01932 710710, or Request a Brochure.